24 Centric IT Service Pvt Ltd

Mission
“We aim to provide our clients and partners with innovative,
customer centric, real world solutions to outsourcing challenges and
opportunities. By applying best practices and new ideas we can help
our clients maximize the customer experience in a cost effective
manner. We can create new opportunities within the framework of
our client's distinct needs and requirements. We will conduct
ourselves as good corporate citizens providing honest and ethical
business solutions.”


Executive Summary

24 Centric provides cutting-edge customer care services, tech support services, market research services, finance and accounting, and transaction support solutions out of our state-of-the-art facilities in Bangalore, India. We deliver significant improvements in quality at cost levels that are ~50% lower than comparable operations in the US and UK.


Our differentiated operating experience, process expertise, and technical depth, combined with rigorous process-driven execution and a strong sense of values makes us the ideal partner for your offshore processing initiative. We are confident that 24 Centric has the ability, experience, and motivation to be your partner of choice. Following are the reasons for our confidence:

Our approach to building depth

Building on their prior experience, 24 Centric team spent over 12 months to develop defining process, organization building, and technology depth before the commencement of our operations two years ago. 24 Centric goal is to change the entire rationale for off shoring processes by delivering global quality levels at offshore price points. 24 Centric believes that its unique tools, methodologies, and culture of passionate commitment to quality give the company the ability to address the issues that have arisen for companies outsourcing operations to India.


Path breaking people development capabilities

We believe that a critical parameter in providing a consistently superior solution is people. We have dedicated teams working for our processes with a focus on reducing turnover. Formal career paths, training programs and attractive incentive plans linked to customer satisfaction will ensure that staff attrition at 24 Centric is the lowest in the BPO industry.